Shipping Policy
Thank you for shopping with Coolstuffvha! We are committed to providing you with a smooth and reliable shipping experience. Please read the following details about our shipping process and policies.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional events, processing times may be slightly extended, but we always strive to dispatch your order as quickly as possible.
Shipping Destinations
We currently ship to the following countries:
- Australia
- United States
Please ensure that your shipping address is within the serviced regions of these countries. We do not currently offer international shipping beyond Australia and the U.S.
Estimated Delivery Timeframes
- Australia: 5–7 business days after dispatch
- United States: 5–7 business days after dispatch
Please note that these estimates may vary depending on your location, local courier efficiency, and seasonal demand. Allow for additional time during holidays or unforeseen delays.
Shipping Cost
We offer free standard shipping on all orders to Australia and the United States, regardless of order size. There are no hidden fees or minimum purchase requirements.
Tracking Information
Once your order is shipped, we will send you a confirmation email that includes tracking details. You can use this to monitor the status and estimated arrival of your shipment.
Shipping Partners
We work with reputable shipping carriers to ensure your order arrives safely and on time. For both Australia and the U.S., we use trusted national and international courier services.
Address Accuracy
To avoid any delays or issues, please ensure all shipping information provided at checkout is complete and accurate. Coolstuffvha is not responsible for any packages lost or delayed due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping provider to resolve the issue quickly and ensure you’re taken care of.
Contact Us
If you have any questions or concerns about your order or our shipping policy, feel free to get in touch:
Email: info@coolstuffvha.store
Phone: +61 424 928 029
We appreciate your trust in Coolstuffvha and look forward to delivering fashion you’ll love—wherever you are.