Return and Refund Policy
At CoolStuff, we want you to shop with confidence and be completely satisfied with your purchase. Our return and refund policy is designed to be simple, transparent, and customer-friendly.
1. No Restocking Fees
We do not charge any fees for returns or exchanges. You can return or exchange your items without worrying about additional costs.
2. 30-Day Free Returns and Exchanges
You have 30 days from the date of delivery to request a return or exchange. If you change your mind or the item does not meet your expectations, simply contact us within this period to start the process.
3. Return Shipping Costs
For all returns and exchanges, the shipping cost is covered by CoolStuff. We want to make the process as hassle-free as possible for you.
4. Return Conditions
- Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
- Final sale or clearance items are not eligible for return or exchange unless defective.
5. How to Initiate a Return or Exchange
Please contact our customer service team to start your return or exchange:
- Email: info@coolstuffvha.store
- Phone: +61 424 928 029
Our team will guide you through the steps and provide you with the necessary return address and instructions.
6. Refund Processing
Once we receive and inspect your returned item, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method.
7. Contact Us
If you have any questions or need assistance with your return or exchange, feel free to reach out:
- Email: info@coolstuffvha.store
- Phone: +61 424 928 029
- Address: CoolStuff, 12 Yvette Dr, Rowville Melbourne VIC 3178, Australia
We appreciate your trust in CoolStuff and are committed to providing you with a smooth shopping experience.