Payment Terms
At CoolStuff, we strive to provide a seamless and secure shopping experience, including smooth and trustworthy payment processing. Our online store supports multiple payment methods to ensure flexibility and convenience for our customers worldwide.
Accepted Payment Methods:
We currently accept payments via PayPal as well as major credit and debit cards including Visa and Mastercard. These options are designed to give you the freedom to choose the payment method that suits you best.
Security and Privacy:
Your payment security is our top priority. All payment transactions are processed through trusted and encrypted payment gateways that comply with the highest industry standards, including PCI DSS (Payment Card Industry Data Security Standard). This means your sensitive information, such as credit card numbers and personal details, is transmitted securely and never stored on our servers.
Payment Authorization:
When you place an order, authorization for the full payment amount is obtained immediately to ensure availability of funds. In some cases, the payment may be temporarily held by your bank before the transaction is fully completed. If there are any issues with payment authorization, our customer support team will contact you promptly to resolve them.
Currency and Charges:
All prices on our website are listed in Australian Dollars (AUD). Depending on your bank or payment provider, currency conversion fees or foreign transaction fees may apply. These fees are set by your financial institution and are not controlled by CoolStuff.
Payment Confirmation:
Once your payment is successfully processed, you will receive an email confirmation with your order details. Please keep this email for your records. If you do not receive a confirmation within 24 hours, please check your spam folder or contact our customer service for assistance.
Failed or Declined Payments:
If your payment is declined or fails for any reason, you will be notified immediately. Common reasons for failed payments include incorrect card details, insufficient funds, or restrictions from your card issuer. We recommend verifying your payment information and contacting your bank if necessary. You can also try an alternative payment method or reach out to our support team for help.
Refunds and Chargebacks:
Refunds for returned or canceled orders will be processed back to the original payment method used at checkout. Depending on your bank or card issuer, it may take several business days for the refund to reflect on your account. Please note that initiating chargebacks without contacting our support team first may delay the resolution process.
If you have any questions or concerns regarding payments, please contact us at info@coolstuffvha.store. Our team is here to ensure your shopping experience is smooth and worry-free.