Privacy Policy
CoolStuff (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website [coolstuffvha.store].
1. Information We Collect
We collect personal information that you provide when you interact with us, such as:
- Contact details including name, email address, phone number, and shipping address
- Payment information including billing address and card details (processed securely via third-party services)
- Account credentials if you register on our website
- Purchase and order history
- Device and browser information, including IP address and cookie data
- Location data for fraud prevention and delivery services
2. How We Use Your Information
Your information may be used for purposes including:
- Processing and fulfilling orders
- Sending order confirmations and delivery updates
- Providing customer support
- Personalizing your experience
- Improving our website and services
- Complying with legal obligations
- Sending promotional emails (only with your consent)
3. Data Security
We use SSL encryption to secure your data during transmission. Payment data is securely handled through trusted processors such as PayPal, Visa, and MasterCard. Sensitive payment details are never stored on our servers.
Access to your personal data is limited to authorized personnel and protected through technical and organizational safeguards.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We only share your information with:
- Service providers for payment processing, delivery, and website functionality
- Legal authorities when required by applicable laws
We never use your personal photos, reviews, or user-generated content for advertising without your permission.
5. Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccuracies in your data
- Request deletion of your information
- Withdraw consent for promotional communications
- Manage cookies and tracking preferences
To exercise any of these rights, please email us at info@coolstuffvha.store.
6. Cookies and Tracking
We use cookies to:
- Maintain your session and preferences
- Monitor site traffic and usage patterns
- Enhance user experience
You can control cookie settings in your browser at any time.
7. International Data Transfers
Although we are located in Australia, we may work with service providers that process data overseas. These providers are required to maintain high standards of privacy protection.
8. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect data from children. If you believe we have unintentionally collected such information, contact us to have it deleted.
9. Updates to This Policy
We may update this policy occasionally. Any significant changes will be posted on this page with an updated effective date.
Effective Date: May 27, 2025
Contact Us
If you have questions about this policy, please reach out to us:
- Email: info@coolstuffvha.store
- Address: CoolStuff, 12 Yvette Dr, Rowville Melbourne VIC 3178, Australia
- Phone: +61 424 928 029